Description based on the Specified Commercial Transactions Act
Distributor: Sato Sajiemon Co., Ltd.
Representative: Akira Domae
Address: 255 Yomemachi, Shonai-machi, Higashitagawa-gun, Yamagata Prefecture
Phone number: 0234-42-3013
Email address: info@satosajiemon.com
Sales price: The price shown on the product page (tax included)
Required fees other than the product price:
Shipping: See bottom of page
Payment Method and Time of Payment:
Credit card: When your credit card company bills you
Cash on delivery: When receiving the product
Delivery time: Within 7 business days of order
Delivery method: Delivered to your home
Returns, Defective Products, and Cancellations:
If you would like to return or exchange an item, please contact us in advance by email or phone.
Payment Method
You can choose from the following payment methods:
・Credit card only
Accepted credit cards
JCB, Visa, Mastercard and American Express debit and credit cards
Shipping method
You can choose from the following shipping methods:
・Yamato Transport (Home delivery)
・Yamato Transport Cool Delivery
Hokkaido
Courier: 1,100 yen
Cool delivery: 1,430 yen
Tohoku
Home delivery: 9,20 yen
Cool delivery: 1,250 yen
Kanto, Shinetsu
Courier: 920 yen
Cool delivery: 1,250 yen
Hokuriku, Chubu
Courier: 1,030 yen
Cool delivery: 1,360 yen
Kansai
Courier: 1,200 yen
Cool delivery: 1,530 yen
China, Shikoku
Takkyubin: 1,390 yen Cool delivery: 1,720 yen
Kyushu
Takkyubin: 1,600 yen Cool delivery: 1,930 yen
Okinawa
Takkyubin: 2,300 yen Cool delivery: 2,630 yen
Overseas shipping charges
Shipping available: China, Korea, Taiwan, Asia (excluding China, Korea, and Taiwan), Oceania, Canada, Mexico, the Middle East, Europe, the United States (including overseas territories such as Guam), Central and South America (excluding Mexico), and Africa.
China, Korea, Taiwan
¥10,600
Asia (excluding China, Korea, and Taiwan)
¥13,350
Oceania, Canada, Mexico, Middle East, Europe
¥23,500
United States (including overseas territories such as Guam)
¥27,100
Latin America (excluding Mexico) Africa
¥29,700
Returns Policy
Regarding exchange of defective/damaged/wrong products
We will take responsibility for replacing any defective or damaged products.
If there is something wrong with the product, please contact us as soon as possible by email within 7 days of receiving the product, with a detailed description of the defect or damage. We will make arrangements to exchange the product for a new one as soon as possible.
-If there is a discrepancy in the product, please contact us as soon as possible by email within 7 days of receiving the product, stating the product name and order number you ordered.
・We will bear the cost in the event of defective products, damaged products, or incorrect products.
・In the event of any damage during transport, the shipping company will come to pick up the item, so please contact us immediately in its current condition.
Returns and exchanges due to customer convenience
- ・Please contact us as soon as possible within 7 days of receiving the product to request a return or exchange.
- ・Customers are responsible for shipping costs when returning products and bank transfer fees when receiving a refund.
Please note that we cannot refund shipping fees or handling charges. - If you wish to exchange the item, you will be responsible for the shipping fee again.
Products that cannot be returned or exchanged
- ・Opened products
- - Defects caused by using the product for purposes other than its intended use