Description based on the Specified Commercial Transactions Act

Distributor: Sato Sajiemon Co., Ltd.

Representative: Akira Domae

Address: 255 Yomemachi, Shonai-machi, Higashitagawa-gun, Yamagata Prefecture

Phone number: 0234-42-3013

Email address: info＠satosajiemon.com

Sales price: The price shown on the product page (tax included)

Required fees other than the product price:
Shipping: See bottom of page

Payment Method and Time of Payment:
Credit card: When your credit card company bills you

Cash on delivery: When receiving the product

Delivery time: Within 7 business days of order

Delivery method: Delivered to your home

Returns, Defective Products, and Cancellations:

If you would like to return or exchange an item, please contact us in advance by email or phone.

Payment Method

You can choose from the following payment methods:

・Credit card only

Accepted credit cards

JCB, Visa, Mastercard and American Express debit and credit cards

Shipping method

You can choose from the following shipping methods:

・Yamato Transport (Home delivery)

・Yamato Transport Cool Delivery

Hokkaido

Courier: 1,100 yen

Cool delivery: 1,430 yen

Tohoku

Home delivery: 9,20 yen

Cool delivery: 1,250 yen

Kanto, Shinetsu

Courier: 920 yen

Cool delivery: 1,250 yen

Hokuriku, Chubu

Courier: 1,030 yen

Cool delivery: 1,360 yen

Kansai

Courier: 1,200 yen

Cool delivery: 1,530 yen

China, Shikoku

Takkyubin: 1,390 yen Cool delivery: 1,720 yen

Kyushu

Takkyubin: 1,600 yen Cool delivery: 1,930 yen

Okinawa

Takkyubin: 2,300 yen Cool delivery: 2,630 yen

Overseas shipping charges

Shipping available: China, Korea, Taiwan, Asia (excluding China, Korea, and Taiwan), Oceania, Canada, Mexico, the Middle East, Europe, the United States (including overseas territories such as Guam), Central and South America (excluding Mexico), and Africa.

China, Korea, Taiwan

￥10,600

Asia (excluding China, Korea, and Taiwan)

￥13,350

Oceania, Canada, Mexico, Middle East, Europe

￥23,500

United States (including overseas territories such as Guam)

￥27,100

Latin America (excluding Mexico) Africa

￥29,700

Returns Policy

Regarding exchange of defective/damaged/wrong products

We will take responsibility for replacing any defective or damaged products.

If there is something wrong with the product, please contact us as soon as possible by email within 7 days of receiving the product, with a detailed description of the defect or damage. We will make arrangements to exchange the product for a new one as soon as possible.

-If there is a discrepancy in the product, please contact us as soon as possible by email within 7 days of receiving the product, stating the product name and order number you ordered.

・We will bear the cost in the event of defective products, damaged products, or incorrect products.

・In the event of any damage during transport, the shipping company will come to pick up the item, so please contact us immediately in its current condition.

Returns and exchanges due to customer convenience
  • ・Please contact us as soon as possible within 7 days of receiving the product to request a return or exchange.
  • ・Customers are responsible for shipping costs when returning products and bank transfer fees when receiving a refund.
    Please note that we cannot refund shipping fees or handling charges.
  • If you wish to exchange the item, you will be responsible for the shipping fee again.
Products that cannot be returned or exchanged
  • ・Opened products
  • - Defects caused by using the product for purposes other than its intended use